Enquiry Management

 

 

Every enquiry handled promptly, professionally, and accurately

 

We manage all inbound property enquiries across phone, email, and online platforms to ensure no opportunity is missed. Each enquiry is logged, prioritised, and routed correctly, allowing your team to focus on closing deals rather than chasing leads.

 

What this delivers:

 

• Faster response to prospective buyers and tenants

• Accurate lead capture and follow-up

• Consistent, professional communication

• Improved conversion from enquiry to appointment

 

 

 

 

Call Handling

 

 

 Professional call answering that protects your brand

 

Our call handling service ensures your agency remains responsive, even during viewings, meetings, or peak periods. Calls are answered in your agency’s name, with key information captured and passed on clearly.

 

What this delivers:

 

• No missed calls during busy periods

• Improved client experience

• Reduced pressure on in-house staff

• Professional representation of your agency 

 

 

 

 

Appointment Scheduling

 

 

Seamless appointment booking without disruption

 

We manage appointment scheduling efficiently, coordinating viewings, valuations, and follow-ups according to your availability and preferences. Confirmations and updates are handled smoothly to reduce cancellations and no-shows.

 

What this delivers:

 

• Organised and accurate booking management

• Fewer missed or double-booked appointments

• Better diary control for your team

• Improved client satisfaction

 

 

 

 

Overflow Support

 

 

Reliable backup when demand exceeds capacity

 

During peak times, staff shortages, or unexpected surges in enquiries, our overflow support ensures continuity. Calls and enquiries are handled without delay, maintaining service standards at all times.

 

What this delivers:

 

• Business continuity during busy periods

• Reduced stress for internal teams

• No compromise on service quality

• Scalable support when you need it most

 

 

 

 

Reporting & Insights

 

 

Clear visibility into enquiry performance

 

We provide structured summaries and reports that give you visibility into enquiry volume, response times, and appointment outcomes. This allows you to make informed decisions and optimise your sales process.

 

What this delivers:

 

• Better understanding of lead flow

• Improved accountability

• Data-driven decision making

• Enhanced operational efficiency